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OMA - Bookings Monterrey

Bookings Monterrey

TERMS AND CONDITIONS FOR BOOKINGS 

Last update: July 2026

1.1. Service Provider 

OMA Logística S.A. de C.V. (the Company) operates the booking service for the car parks, Fast Track, and OMA Premium Lounges at Monterrey Airport (the Airport). 

1.2. Acceptance and Modification of Terms 

By using the booking service, the customer accepts these terms and conditions in their entirety. These terms are subject to change at any time without prior notice. 

1.3. Procedure 

Bookings are made exclusively online, with payment in advance. Once confirmed, the customer will receive an email with the booking details.

2.1. Car Park 

You can book the parking service online through our website for a specific period. The booking must be made at least 2 hours before the entry time. For more details about the service, please refer to the Terms and Conditions for the Car Parking Services. 

2.2. Fast Track 

You can book the Fast Track service online through our website for a specific date and time. For more details about the service, please refer to the Terms and Conditions for Fast Track. 

2.3. OMA Premium Lounge 

You can book the OMA Premium Lounge service online through our website for a specific date and time. For more details about the service, please refer to the Terms and Conditions for OMA Premium Lounge.

3.1. Car Park 

3.1.1. Entry Procedure 

  1. Scan the booking QR code at the entry machine of the selected car park. 

  1. Verify that your name or reference number appears on the screen. 

  1. Press the ticket button to print your ticket. 

  1. The barrier will rise to allow access. 

3.1.2. Flexible Hours 

You may arrive up to 5 hours before or up to 5 hours after your booked entry time. 

3.1.3. Availability Guarantee 

Access will not be denied to customers with a confirmed booking, even if the car park is full. If there are no spaces available in the booked car park: 

  • An equivalent or better car park space will be provided in another car park, or 

  • A price reduction will be applied for a car park space farther away 

If the customer uses a different car park without prior notice, they must pay for their entire stay at the regular rate posted at the car park entrance upon exit. 

3.1.4. Exit Procedure 

You will need your ticket to exit the car park. It is important to keep your ticket in a safe place. 

3.2. Fast Track 

Present your confirmation email at the Fast Track reception desk. Access is valid only for the Fast Track on the booked date and time. 

3.3. OMA Premium Lounges 

Present your confirmation email at the reception desk of the OMA Premium Lounge in the selected terminal. Access is valid only for the lounge on the booked date and time. 

4.1. Rate Structure 

The cost is the price paid at the time of booking. 

4.1.1. Car Park 

Applicable rates: 

  • Minimum fee: equivalent to one day’s stay, even if used for a shorter period. 

  • The daily rate is calculated per 24 calendar hours. 

Overtime and Charges: 

  • There is a grace period of up to 5 hours after the booking ends. 

  • Overtime is calculated starting from the end of the booking. 

  • Overtime must be paid before exiting the car park at one of our pay stations or online (website). 

  • The cost after the booking ends is calculated based on the regular rates posted at the car park entrance. 

  • If a vehicle is left for a period exceeding the number of days paid for, the customer agrees to pay all fees, taxes, and other charges accrued, and authorizes the processing and charging of the amount due. 

4.1.2. Fast Track 

The cost is calculated for a single visit by an adult or a child aged 5 or older. 

4.1.3. OMA Premium Lounge 

The cost is calculated for a single visit by one adult or child aged 5 or older. 

4.2. Payment Methods 

  • Credit and debit cards: VISA, MasterCard, American Express 

  • Digital wallets: Google Pay, Apple Pay 

4.3. Electronic Invoicing 

To obtain an electronic invoice, you must ensure you have a payment receipt, go to https://tickets.diverza.com/oma/facturar-ticket, and follow these steps: 

  1. Enter the payment reference number 

  1. Enter the total amount 

  1. Enter the payment date 

  1. Fill in the requested tax information 

  1. Provide an email address for delivery. 

5.1. Access to the System 

All modifications and cancellations are made in the “Manage Your Booking” section of the website. 

5.2. Changes 

The customer may modify their booking details up to 24 hours before the start date, including: 

  • Personal information. 

  • Check-in date/time. 

  • For car park bookings: Vehicle details, selected car park, and check-out date/time. 

If a change results in a difference from the original price: 

  1. The original price will be refunded. 

  1. The new price for the modified booking will be charged. 

Bookings must not be transferred or resold to other people. 

5.3. Cancellations 

  • Flexible bookings: You may cancel with a refund up to 24 hours before the booked time. A cancellation fee applies. 

  • Fixed bookings: Cancellations and refunds are not permitted after 14 days from the date of booking. 

5.4. Refunds 

All applicable refunds are issued exclusively to the account associated with the original payment method. The time it takes for the refunded amount to appear in your account depends directly on your bank and the payment method used. 

No refunds will be issued for: 

  • Bookings made but not used. 

  • Events beyond the Company’s control (emergencies, civil unrest, threats or acts of terrorism or organized crime, natural disasters, fires, adverse weather conditions, airport closures or congestion, flight cancellations or schedule changes, etc.) 

  • For car park bookings: Early departure. 

No refunds will be issued other than those expressly provided for in these terms.

6.1. Frequently Asked Questions 

Please refer to the help and support section regarding bookings at: https://aeropuertomonterrey.oma.aero/vuelos-e-informacion-de-viaje/asistencia/preguntas-frecuentes.html 

6.2. Support Channels 

If you encounter any problems or issues with your booking, request assistance through the following channels: 

6.2.1. General 

Channel 

Availability 

Details 

Customer Service Center 

Monday through Friday:  
9:00h to 18:00h 

P. 800 4000 OMA (662) 
E. estacionamientos@oma.aero 

6.2.2. Car Park 

Channel 

Availability 

Details 

Intercom 

24/7 

At pay stations, entry or exit gates 

Prepayment Office 

On demand 

At the airport terminal 

Car Park Office 

Monday through Friday:  
9:00h to 13:30h and  
14:30h to 17:00h 

Between Terminal A and Terminal B 
P. (+52) 81 8288 7700 x.1527 
E. mtyofparking@oma.aero 

6.3. Complaints and Comments 

To file a complaint or submit feedback, please use the Airport’s online feedback form. The Company is committed to addressing any issues as soon as possible. 

 

This document is valid as of the date of its last update. The Company reserves the right to modify the terms and conditions at any time, without prior notice.