Frequently asked questions

If you forgot or misplaced an item at Monterrey International Airport, you can report it and track the search through the Foundspot platform.

If you have any questions regarding the procedure, you can contact us.

Email: 
mtyarticulos@oma.aero

Our team will do everything possible to assist you, providing information about the process and the steps necessary to try to locate your belongings.

Required IDs may vary depending on the airline you travel with, as each has specific guidelines regarding accepted official documents.

To avoid setbacks, we recommend that you bring your IDs with you in original and physical format. Photocopies or digital versions are not usually accepted by airlines.

If you need more detailed information about the required documents, we suggest you contact the airline with which you will travel directly.

The documents required to travel within Mexico as a foreigner may vary according to the policies of each airline. Generally, a valid passport is requested as official identification.

To avoid setbacks, be sure to bring your documents in original and physical format, since photocopies or digital versions are not usually accepted.

We recommend that you check directly with the airline you will be traveling with to confirm specific requirements and ensure you comply with established guidelines.

As a foreigner, the documents and procedures necessary to travel to Mexico may vary depending on your country of origin. Therefore, we recommend you follow these steps:

Check the requirements at the consular representation of Mexico in your country.
Go to the nearest Mexican embassy or consulate to obtain detailed information about the requirements for obtaining a visa, since conditions may differ between countries.

Complete the necessary immigration procedure
Once in Mexico, you can go to the National Migration Institute (INM), where they will provide you with assistance to complete the procedures and for any other immigration procedure you need.

For more information about requirements, visas and other necessary procedures, visit the following official sites:

Ministry of Foreign Affairs (SRE)
Ministry of Tourism (SECTUR)

The documents necessary for a minor to travel depend on the specific policies of the airline and the type of trip that will be made (accompanied, alone or international). Below are the general requirements:

Minors traveling accompanied by adults
At the inspection point, the identity of the minor will be validated using the official documents presented to the airline for the issuance of the boarding pass.
It is important to bring the documents in original and physical format, since photocopies or digital versions are not accepted. We recommend that you check directly with the airline for information on the official documents required.

Minors traveling alone
It is possible for a minor to travel alone if the person responsible for the minor signs a waiver of liability and guarantees that an adult will meet him or her at the airport of arrival with prior identification.
Children up to 12 years old will be assisted by a crew member (service subject to an additional cost).
Necessary documents:
Official identification for the minor and the adult accompanying him at the counter.
Unaccompanied minor format, provided by the airline.
At the inspection point, the identity of the minor will be validated using the official documents delivered to the airline.

Minors traveling accompanied by adults on international trips
The minor must present:
Valid passport.
Immigration document requested by the destination country.
Before making a reservation for a minor traveling alone on international flights, confirm with the airline the minimum age requirements and specific documentation for the route.

For more information about the accepted official documents, contact the airline with which you will travel directly.

The airport offers a wide variety of domestic and international routes operated by different airlines. To see the complete list of destinations and available frequencies, we invite you to visit the POPULAR DESTINATIONS section on our website.

In case your luggage is stolen, damaged or lost, it is important that you contact the airline you traveled with directly.

Baggage is considered the responsibility of the airline from the moment it is checked in at the counter until it is delivered at the final destination. For that reason, the airline staff can advise you on the steps to follow and the options available to resolve the situation.

We recommend having your flight-related documents on hand, such as the baggage check receipt and your ticket, to facilitate the assistance process.

To verify your flight status, you can use the tools available on our website. The system will allow you to check the most up-to-date information, including schedules and possible changes.

Click here to access directly the DEPARTURE OR ARRIVAL flight status section

If you need additional assistance, do not hesitate to contact the corresponding airline or the airport team.

An infant is considered a child under 2 years of age, who must travel accompanied by an adult. Generally, infants are entitled to carry one piece of luggage, which usually has a maximum weight of 10 kg.

In addition, some airlines allow an additional stroller or baby carrier to be transported at no extra cost, depending on their policies.

We recommend checking directly with your airline for specific information about permitted baggage and travel conditions for infants.

For fare application purposes, many airlines consider children between 2 and 12 years of age who travel accompanied by an adult as minors.

Policies may vary between airlines, so we suggest checking with the corresponding airline to obtain details about fares, benefits and travel conditions for children.

There is no problem on the airport's part, as long as you stay within your carrier. We recommend that you also check with your airline if there are any other requirements for traveling with your pet.

Additionally, we share with you the official link from the Mexican authority that lists the requirements for the entry of pets into Mexico as well as the requirements from SENASICA:

Requirements for the entry of pets into Mexico: https://embamex.sre.gob.mx/libano/index.php/requisitos-para-el-ingreso-de-mascotas-a-mexico

Requirements and procedures to travel to Mexico with your pet: https://www.gob.mx/senasica/documentos/si-viajas-con-tu-mascota-194177

Animals must be domestic, such as dogs, cats and birds (the latter need special permission from the authorities). For more information, contact the airline you will be traveling on.

Yes, you can travel with your service animal, as long as you have a medical certificate, have a leash, collar, and a muzzle on. These types of animals can travel with you in the cabin, free of charge. For more information, consult your airline.

Yes, at MTY Airport, we have perfect areas for travelers' pets to relax while waiting for a flight. The areas consist of the following types:

Outdoor areas: places where they can stretch, walk and relax under the supervision of their owners. Location: Terminal A: In front of the main gray façade, on the walkway between Terminal A and B / Terminal C: on one side of the main entrance

Pet bath: designed for pets, which helps maintain hygiene inside the terminals. Location: Terminal C next to gate 26

NOTE: Always remember to keep your pet on a leash and under control at all times

Our OMA Premium Lounge services are available at the following airports:

• Acapulco
• Ciudad Juarez
• Chihuahua
• Culiacan
• Durango
• Mazatlan
• Monterrey (Terminal A, B y C)
• Reynosa
• San Luis Potosi
• Tampico
• Torreón
• Zihuatanejo

Any passenger who has valid memberships accepted by the program or those who purchase a Day Pass access.

Priority Pass and Lounge Key program memberships are accepted. To check if your card includes any of these memberships, you should contact your bank.

Yes, you can purchase a Day Pass access directly at the reception of the OMA Premium Lounge or through the official OMA website.

No. Currently there are no agreements with airlines that allow direct access for their passengers.

There is no guest limit, but each membership includes a specific number of guests as a courtesy. Any additional guests must pay for their access.

Children over 5 years old must pay access to the room.

Yes, access is available for passengers on domestic and international flights.

Yes, in case of delays or cancellations, you can enter the OMA Premium Lounge.

Office Hours 5:00 a.m. to 9:30 p.m., every day

The standard stay is 3 hours, with the option to extend it depending on the availability of the room. Day Passes purchased directly at the lounge allow a stay of up to 5 hours.

Day Pass purchased at the lounge: $600.00 MXN
Day Pass purchased on the website: $499.00 MXN

Payments are only accepted with credit and debit cards.

Access to the lounge includes:

• Food
• Drinks
• Stay in the living room

There are no additional charges for standard services.

Drinks, snacks and snacks are offered.

Consumption is limited to:

3 alcoholic drinks per passenger. 
3 sandwiches per passenger.

Yes, all OMA Premium Lounges offer free Wi-Fi.

Yes, the lounges have screens that show flight information in real time.

Yes, you can enter the lounge with your luggage allowance according to your trip policies.

No, the lounges do not have luggage storage service.

The lounges are located in the last waiting room, after having passed the security filters.

Yes, it is possible to book in advance throug Priority Pass

You must present:

• For Priority Pass or Lounge Key memberships: Boarding pass and official identification.
• For access with Day Pass: Proof of payment, boarding pass and official identification.

Yes, you can re-enter the room. If your stay has expired, you must acquire new access.

Only service animals are allowed, which must remain on a leash and with their owner.

In the event that the room reaches its maximum capacity, a waiting list is activated, and entry will be allowed as soon as space becomes available.

Smoking or using electronic cigarettes or similar devices (vapers) is not allowed inside the room.

Book your stay in the parking lot through the airport website (insert link). Reservations must be made a minimum of 3 hours in advance of your entrance to the parking lot.

Unfortunately, no. We can help you through the reservation process, but all reservations must be made online.

For reservations we accept all major debit and credit cards, including Visa, MasterCard and AMEX.

You will receive a confirmation with the reservation reference number and we will also email you a copy of your reservation along with some tips and useful information to get to the airport and make the most of your time at the airport.

You can request a copy of your reservation confirmation here (insert link). 
All you need is the email address you made the reservation with and the reservation start date.
Simply enter your details and select “resend booking confirmation”.

You can access the parking lot up to 4 hours before the arrival date and time confirmed in your reservation, without an additional charge.

Your reservation will remain valid if you enter up to 4 hours after the check-in date and time confirmed in your reservation.

The grace period to leave the parking lot at the end of your stay is 6 hours. The rates for overstaying your reservation vary depending on the parking lot where you leave your vehicle. Extra time charges are paid at an ATM before leaving the parking lot.

1. Drive to the entrance barrier of the parking lot you reserved.
2. Scan the QR code of your reservation in the validator.
3. Check that your reservation name or reference number is displayed on the screen.
4. Press the ticket button and remove the ticket. The barrier will be raised to allow access.
5. Keep the ticket and store it in a safe place, as you will need it to exit.

If the system does not recognize your reservation or if the barrier does not go up, press the intercom to request help. Bring your reservation reference with you.

Drive to the exit barrier and scan your parking ticket. The barrier should rise automatically; However, in some cases, the system may not recognize your vehicle. You will be able to tell if a reading error has occurred because your vehicle's license plate will appear incorrectly printed on the ticket. In this case, drive to the exit barrier as usual and press the intercom to request assistance. Make sure you have your reservation reference and/or your vehicle's license plate number on hand. 
If you have exceeded your stay time, you must go to the payment ATMs before approaching the exit barrier.

Depending on the length of your flight delay, you may be required to pay an additional fee upon your return. Regular rates apply and vary based on reserved parking.

At the moment our system does not allow extending the period of stay of a confirmed or active reservation.

You can cancel your reservation by logging into your account or calling our customer service phone number. Depending on the type of reservation you made, a fee may apply.
We offer a 24-hour cooling-off period during which you can cancel any reservation free of charge within 24 hours of confirming the reservation. However, the reflection period does not apply to reservations that have been confirmed and whose stay is scheduled to begin within the next 24 hours.

If you selected the flexible booking option, you can update/modify your vehicle details free of charge up to 24 hours before the start of your stay. Visit “Manage my reservation” (insert link) or contact us for more information.

Our parking prices with online reservation are shown for 24-hour periods. For example, if you arrive at the parking lot at 10:00 am and leave the same day at 10:00 pm, you will be charged for a full 24-hour period. That is, you would be charged the same if you left the parking lot the next day at 9:59 am. All prices are shown in Mexican pesos and include 16% VAT. Parking rates will also vary based on:

• The time of year.
• The location with respect to the terminals.
• Supply and demand.
• How far in advance you make the reservation.

All our parking lots are located within the airport park, they are secure and located very close to the terminals. Additionally, if you reserve you guarantee that your vehicle will have a parking space.

To use our parking lots it is not necessary to make a reservation. You will be able to access the parking lots normally, and make payment at the end of your stay.
However, if you make a reservation, you can enjoy direct discounts on your stay and secure a parking space during your trip.

Motorcycles require paid parking, either through a reservation or at regular rates.

There are disabled parking spaces in all parking lots, but they are limited and subject to availability.

Press the intercom at the parking lot entrance for further guidance.

At the moment, the airport does not have chargers for electric vehicles. We are working to have charging infrastructure in the future.

Our car parks have CCTV systems, as well as electronically controlled entry and exit barriers. Our staff frequently makes rounds by vehicle or on foot and promptly reports any atypical situation that could be a security risk.

Consider that leaving your vehicle in the parking lot is at your own risk and expense, and its custody is subject to the terms and conditions of the parking lot.

Airport parking lots are currently self-service, meaning you park in the space of your choice and keep your keys.

Yes, some of our parking lots have height restrictions. 
Parking lots A1 and B1 have a maximum permitted height for vehicles of 2.40 meters. Vehicles exceeding these limits will not be able to access these parking lots.
There are no height restrictions in any of the other airport parking lots.

The parking lot has a Civil Liability Insurance Policy that covers damage to third parties to their property and person caused by direct action or omission during the custody of their vehicles.
It is recommended to make claims for damages, in the parking lot itself, before leaving the airport.

Refunds are made exclusively to the card that was originally used to pay, in order to ensure that the refund is made to the correct place and avoid any problems.
If you closed your account or replaced your card and the refund still hasn't appeared in your account after 15 days, contact your card issuer. Unfortunately, we cannot claim that money from the bank and issue the refund to a new card.

We have payment ATMs in all of our parking lots that accept cash payments. Additionally, you can pay with credit and debit cards. You can use our payment ATMs before returning to your vehicle.

If necessary, press the intercom at the payment ATM or exit to request help.

You can make your payment online and avoid going through the parking ATM before your departure. Payment will be made through the "Checkout" section of the page https://parking.oma.aero/

You can obtain the invoice corresponding to your stays and reservations online through the page  https://tickets.diverza.com/oma/facturar-ticket
It is necessary to have the following information found on the payment ticket that you can print at a parking ATM or in the confirmation of your reservation:

• The ticket number.
• The payment date.
• The value of the total amount.

If you have any questions, our chatbot can help you. You will find our chatbot by opening the bubble located at the bottom right of the web page.
You can also send us an email to estacionamientos@oma.aero or call us at 800 4000 OMA (662).