Services and facilities
Services
Passengers who check in at Terminal A but their gate is assigned from 21 to 33 must take the aerocar since their flight will depart from Terminal C (half finger)
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In Terminal A
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24 hours
We offer free WiFi service for 2 hours with a purchase option for additional time. Connect to our network in 3 easy steps:
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In Terminal A, B and C
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24 hours
Recovering your forgotten belongings is now easier! We have implemented an intuitive, automated system powered by Artificial Intelligence that allows you to actively participate in the search, matching, and recovery of your items quickly and efficiently..
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24 hours
These steps will help you avoid long lines and enjoy a faster, more efficient travel experience.
- Locate your airline's self check-in kiosk at the airport.
- Use the touchscreen and scan your boarding pass.
- Print your baggage tag and attach it correctly.
- Drop off your bag at the designated belt.
- *Available at Aeropuerto de Monterrey Terminal A (Viva/Volaris) and Terminal B (Aeromexico)
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In Terminal A, B (documentation area)
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24 hours
Save time at the security checkpoint with access to an exclusive lane.</p><p>Fast Track allows you to go through the inspection process more quickly, avoiding lines at high demand times.
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In Terminal A
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05:00 - 22:00 hrs
If you want extra protection for your suitcase, you can purchase the laminated packaging service, which is located in the outpatient area, before the documentation modules.
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At Terminals A, B and C (Public area)
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02:00 - 21:00 hrs
Information services, promotion of vacation memberships and sale of tours.
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In Terminal C / Ground Floor Last Waiting Room
Relatives
Private, hygienic and safe spaces designed so that mothers can breastfeed their babies or express breast milk outside the home.
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In Terminal A (Door 2, 8 and waiting room)
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In Terminal B (Door 1 and waiting room, Gate 12)
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In Terminal C (Check-in and waiting room, Gate 26)
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24 hrs
Children's play areas
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In Terminal C (Waiting Room)
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24 hrs
Large, safe and accessible spaces that allow mothers, fathers or caregivers to accompany their dependent family members (young children, older adults or people with disabilities) without facing gender, mobility or security barriers.
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In Terminal A: 1 bathroom in the outpatient area (Public area, in front of door 1)
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In Terminal C: 1 bathroom in the last waiting room (Boarding area, in front of gate 21)
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24 hrs
Perfect areas for travelers' pets to relax while waiting for a flight.
Outdoor areas: places where they can stretch, walk and relax under the supervision of their owners.
Pet bath: designed for pets, which helps maintain hygiene inside the terminals.
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Exterior: 1 area between Terminal A and B
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Interior: Last waiting room: 1 area near boarding gates 1 and 2.
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24 hrs
Assistance
We have the medical device in the terminal for any emergency. (I review with operations/security the locations and number of defibrillators)
All our toilets are adapted for use by people with disabilities.
Option available to everyone and very helpful for passengers with reduced mobility.
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Terminal A, B and C
Medical services are available at the inspection points in case an emergency occurs.
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Terminal A, B and C
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24 hrs
Useful
This equipment is available to arriving passengers to transport their luggage.
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Baggage claim rooms
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24 hrs
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Banamex: Ground floor
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BBVA: Ground floor
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Banorte: Ground floor, upper floor last waiting room and ground floor last waiting room
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HSBC: Ground Floor Terminal A and Ground Floor Terminal C
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Santander Serfin: Ground Floor
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24 hrs
You can find exchange houses authorized to carry out currency transactions, according to your needs.
Globo Cambio
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Tunnel (TA) and Outpatient Area (TA/TB)
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Tunnel (TA): 6:00 AM – 9:00 PM Outpatient Area (TA): 8:00 AM – 10:00 PM Outpatient Area (TB): Open 24 hours
Spaces enabled within airport terminals equipped with desks, comfortable seats, plugs and internet connection so that travelers can work or study while waiting for their flight.
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Terminal B: Second floor waiting room
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24 hrs
Assistance and orientation points designed to resolve doubts and facilitate passenger transit. They function as the traveler's first physical contact within the terminals.
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Terminal A: Outpatient clinic and waiting room
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Terminal B and C: Outpatient
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24 hrs
Specific areas for charging mobile devices in waiting rooms
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Terminal A, B and C
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24 hrs
